EV Charger Surveys, Safety Checks & Repairs in Derby & Derbyshire

EV Charger Surveys for New Installations

If you’re planning to install an EV charger for the first time — whether at home, in a rental property or at a workplace — a proper survey is essential. It ensures your electrical system is suitable, identifies any upgrades needed and gives you a clear plan before installation begins.

Many problems with EV chargers come from rushed or incomplete surveys. We take the time to assess everything properly so your installation is safe, compliant and tailored to your property.

1. Electrical Capacity Checks

We start by assessing your consumer unit, main fuse rating and existing circuits. This helps us determine whether:

• You have enough spare capacity
• Load balancing will be required
• Your system can support a 7kW charger
• Any fuse box upgrades are needed

2. Cable Route Planning

We map out the best cable route based on:

• Driveway or garage layout
• Preferred charger location
• Minimising surface trunking
• Avoiding trip hazards
• Protecting external cabling

We always aim for a neat, professional installation.

3. Wi-Fi & App Connectivity

Smart chargers require a stable connection. During the survey, we check:

• Wi-Fi strength at the charger location
• Alternatives such as hardwired connections or boosters
• Compatibility with your home or business network

This ensures your smart features work flawlessly from day one.

4. Earthing & Bonding Verification

We check that your property has safe earthing arrangements, particularly for PME systems, and confirm that bonding to gas and water pipes is correct.

5. Solar & Battery Compatibility (If Required)

If you already have solar panels or plan to install them, we assess:

• Inverter type
• Battery storage setup
• Solar surplus availability
• Compatibility with solar EV charging

6. Business-Specific Surveys

For commercial premises, we also evaluate:

• Multi-bay charging needs
• Load management for fleets
• Staff access control requirements
• Distribution board capacity
• Car park and workplace safety

Clear, Honest Recommendations

Once the survey is complete, we explain everything in clear, practical terms — not technical jargon. You’ll understand exactly:

• What’s needed
• Why it’s needed
• How much it will cost
• How long the installation will take

This transparency ensures your charger is installed safely and correctly from the start.

Chargers Installed by Others — No Problem

You don’t need to have an existing relationship with us for us to help. We regularly repair, upgrade and safety-check EV chargers that were installed by other companies — including installers who are no longer trading, national firms, or “fit and run” installers who completed the job but didn’t provide proper aftercare.

We Fix Poor Workmanship

Unfortunately, we see a lot of chargers installed:

• Without proper RCD/RCBO protection
• On circuits that are too small
• With incorrect earthing
• Using cheap or unsuitable cabling
• Without surge protection
• In unsafe outdoor locations

We correct these issues and bring your installation up to standard.



No Blame — Just Solutions

Our focus isn’t on criticising the previous installer.
It’s on getting your charger working safely and reliably.

We simply show you what we’ve found, explain it clearly and offer the most practical repair options.

Common Situations We Deal With

• An installer fitted the charger but won’t return
• A company has gone out of business
• The installation was cheap but now has issues
• A landlord needs a safety check
• A business has inherited chargers from a previous tenant
• A homeowner bought a second-hand charger that now doesn’t work

Whatever your situation, we’re happy to take over ongoing support.

We Work With All Major Brands

Including but not limited to:

• Zappi
• Hypervolt
• Pod Point
• Wallbox
• Easee
• Ohme
• Rolec
• Project EV
• EO

If parts are available, we can repair it. If not, we’ll guide you through the best replacement options.

Improving Safety & Peace of Mind

Even if your charger appears to be working fine, a safety check is worthwhile if:

• You didn’t receive certification
• The installation was done quickly
• Something doesn’t seem right
• You’ve noticed unusual behaviour

We ensure everything is safe, compliant and ready for everyday use.

When a Charger Is Beyond Repair

While many EV charger issues can be fixed with replacement parts or corrective work, there are situations where repairing the unit is no longer safe or cost-effective. In these cases, replacing the charger is often the best way to ensure long-term safety and reliable performance.

1. Internal Component Failure

Some chargers suffer major failures inside the unit, such as burnt components, failed PCBs, or damaged internal wiring. If replacement parts are unavailable or the repair would exceed the value of the charger, a new unit is usually the sensible choice.

2. Water Damage

Water ingress is a common cause of failure, especially for chargers installed outdoors without adequate sealing or protection. Moisture inside the unit can cause:

• Short circuits
• Corrosion
• Permanent internal damage

If this happens, replacement is typically the only safe option.

3. Discontinued or Unsupported Models

Some chargers no longer have spare parts available, or the manufacturer has stopped offering support. In these cases, even minor faults can’t be repaired properly.

4. Unsafe Installations from Previous Installers

If a charger was installed with:

• Undersized cabling
• Incorrect earthing
• No RCD/RCBO protection
• No surge protection
• Unsafe mounting or routing

it may be safer to replace the entire system rather than attempt piecemeal fixes.

5. Frequent or Recurring Faults

If a charger repeatedly:

• Trips the RCD
• Overheats
• Fails to charge
• Shows multiple error codes

it may indicate a deeper issue within the unit. Replacing it can save you ongoing repair costs and frustration.

6. Upgrading to Smart Features

Some owners choose to replace older or basic chargers to benefit from:

• App control
• Off-peak scheduling
• Solar integration
• Load balancing
• Usage tracking

If your charger lacks the features you now need, upgrading can offer better performance and long-term value.

Clear, Honest Advice

We never push unnecessary replacements. If your charger can be repaired safely and affordably, we will recommend that option first. But if replacing the unit is the safest or most cost-effective solution, we’ll explain exactly why and provide clear next steps.

Why Choose Us for EV Charging Safety & Repairs

EV charger repairs and safety checks require more than basic electrical knowledge — they demand an understanding of how chargers interact with the wider electrical system, smart features, load management and vehicle communication. That’s where we excel.

As qualified electricians with extensive experience in EV charging, we approach every repair and safety inspection with a safety-first mindset. We don’t just fix symptoms; we identify the root cause and make sure the entire installation is safe, compliant and built for long-term reliability.

Being part of the Derbyshire Specialists Group also means you benefit from a coordinated team capable of handling any related electrical or property work. If your system needs remedial updates, earthing improvements or consumer unit upgrades, we can take care of everything without the need to bring in different contractors.

Homeowners, landlords and businesses choose us because we offer:

• Thorough diagnostic testing — not guesswork
• Qualified electricians experienced in EV systems
• Repairs for all charger brands, even if we didn’t install them
• Clear explanations without technical jargon
• A safety-first approach to every job
• Long-term support for future faults or upgrades
• Professional correction of poor previous installations
• Transparent pricing with no unnecessary upselling

Whether you need a simple fault fix, a full safety assessment or a charger replacement, we make the process clear, safe and stress-free.

Book an EV Charger Survey or Repair

If your EV charger isn’t working properly, you’ve noticed unusual behaviour, or you simply want reassurance that your installation is safe, we’re here to help. We carry out professional surveys, safety checks and repairs for homeowners, landlords and businesses across Derby and Derbyshire.

Whether your charger was installed by another company, is several years old, or is showing fault codes you don’t understand, we’ll assess the issue clearly and make your system safe and reliable again.



Get in Touch to Arrange a Survey or Repair

• Send us photos of your charger and consumer unit
• Let us know the brand and model (if you can)
• Describe any fault codes or warning lights
• Tell us when the problem started
• Request a safety inspection if you’re unsure about the installation

We cover Derby, Allestree, Mickleover, Littleover, Spondon, Chaddesden, Oakwood, Belper, Ripley, Ilkeston and the wider Derbyshire region.

Whether you need a quick fix, a full diagnosis or a charger replacement, we provide clear advice and professional repairs you can trust.

Get in touch today to book your EV charger survey or repair.